Effective Date: April 23, 2026

This Cookie Policy explains how Santos Medical Centers (“we,” “our,” or “us”) uses cookies and similar tracking technologies on our website. By continuing to use our website, you consent to our use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They allow the website to remember your preferences, understand how you use the site, and enhance your overall browsing experience. Cookies may be set by Santos Medical Centers directly (“first-party cookies”) or by third-party services we use (“third-party cookies”).

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for our website to function properly. They enable core features such as page navigation, access to secure areas of the site, and form submissions. Without these cookies, our website cannot operate correctly. These cookies do not require your consent as they are technically necessary.

  • Session management and website security
  • Load balancing and server management
  • Preference and language settings

2.2 Performance and Analytics Cookies

These cookies help us understand how visitors interact with our website by collecting information about pages visited, time spent on each page, error messages received, and how users arrived at our site. All information collected is aggregated and anonymous.

  • Google Analytics (page views, bounce rate, traffic sources)
  • Site performance monitoring tools

You may opt out of analytics cookies without affecting the functionality of our website.

2.3 Functional Cookies

These cookies enable enhanced website functionality and personalization, such as remembering your language preference (English or Spanish), your location selection, or other customizations you have made. Disabling these cookies may affect the performance of certain features.

  • Language and regional preference storage
  • Accessibility preference memory

2.4 Marketing and Targeting Cookies

These cookies are used to deliver advertisements and content relevant to your interests, both on our website and across third-party platforms. They track your online activity to help advertisers deliver more relevant advertising and may share this information with other organizations.

  • Google Ads and remarketing pixels
  • Facebook / Meta Pixel for retargeting campaigns
  • YouTube embedded video tracking

You may opt out of marketing cookies at any time using our cookie preference settings or through your browser settings. Opting out will not remove all advertising; you may continue to see generic ads.

2.5 Social Media Cookies

Our website may include social media features and sharing buttons (e.g., Facebook, YouTube, Instagram). These features may collect information such as your IP address and which page you are visiting, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policies of the respective social media platforms.

3. Third-Party Cookies

We work with trusted third-party service providers who may set their own cookies on your device when you visit our website. These include:

  • Google LLC — Analytics and advertising services
  • Meta Platforms, Inc. — Social media and advertising pixels
  • YouTube (Google LLC) — Embedded video functionality

Santos Medical Centers does not control third-party cookies and encourages you to review the privacy and cookie policies of these third parties for more information.

4. How Long Do Cookies Last?

Cookies may be either session cookies or persistent cookies:

  • Session Cookies: These are temporary and expire when you close your browser. They are used to maintain a consistent browsing session.
  • Persistent Cookies: These remain on your device for a set period of time or until you delete them. They are used to remember your preferences across visits.

5. Managing and Controlling Cookies

You have several options to control how cookies are used:

5.1 Browser Settings

Most web browsers allow you to manage cookie preferences directly through browser settings. You can choose to block all cookies, accept only certain types, or delete existing cookies. Please note that blocking certain cookies may impact your experience on our website.

  • Google Chrome: Settings > Privacy and Security > Cookies
  • Mozilla Firefox: Options > Privacy & Security
  • Safari: Preferences > Privacy
  • Microsoft Edge: Settings > Privacy, Search, and Services

5.2 Opt-Out Tools

You may opt out of interest-based advertising through the following tools:

5.3 Do Not Track

Some browsers offer a “Do Not Track” (DNT) feature that signals websites not to track your browsing activity. Our website currently does not respond to DNT signals, but we continue to monitor industry standards and may update this practice accordingly.

6. Cookies and Protected Health Information

Santos Medical Centers does not use cookies to collect, store, or transmit Protected Health Information (PHI) as defined by HIPAA. Our marketing and analytics cookies are limited to general website usage data and do not include any health-related information from patient records or clinical interactions.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions about our use of cookies or wish to exercise your privacy rights, please contact us:

Santos Medical Centers — Privacy & Digital Compliance
Locations: Coral Way | Miami Lakes | Coconut Creek | Homestead, South Florida
Phone (New Patients): (305) 424-2116
Phone (Existing Patients): (305) 553-4595
Email: info@santosmedicalcenters.com
Website: www.santosmedicalcenters.com

This Cookie Policy was last updated on April 23, 2026. Santos Medical Centers reserves the right to modify this policy at any time in accordance with applicable law.